VIP Resource Guide
CANCELLATION & REFUND POLICY
Thank you for shopping at Exclusive Solutions. Please read this policy carefully. This is the Cancellation and Refund Policy for Exclusive Solutions.
Digital Services (*)
- We do not issue refunds for digital services once the order is confirmed delivered.
- No partial reimbursements for projects in the middle of the way through their milestone phases.
- Claims for non-delivery must be submitted within 7 days from the date of the purchase. A digital product is considered received and downloaded if no claim was submitted. For such requests, Exclusive Solutions issues refunds within 7 days from the date of the purchase.
- Digital Product “not as described" – such issues have to be reported within 7 days from the date of the purchase. A detailed, clear evidence must be provided with proof that the purchased and delivered digital product is “not as it is described" on Exclusive Solutions website. All objections based purely on the customers’ false anticipations or desires do not meet the requirements for refunds.
- Major or Critical Defects – Exclusive Solutions tests every single digital product before release. However, unforeseen defects can surface from time to time. Claims for such errors must be submitted within 7 days from the date of the purchase. Exclusive Solutions reserves the right to correct such errors within 3 business days. If no remedy is supplied then the customer is entitled to receive a full refund on the purchase the following day. You can place this under the tradeline list digital product that stands alone as well.